Terms & Conditions

Smart Details Auto Spa & Supplies

Service Agreement

By booking services with Smart Details Auto Spa & Supplies, you agree to the following terms and conditions. These terms govern all detailing services provided at our Lomita, CA facility and through our mobile service throughout the South Bay area.

Booking and Scheduling

All appointments must be scheduled in advance through our booking system or by calling (424) 237-0913. We require 24-hour notice for cancellations to avoid a cancellation fee. Same-day cancellations or no-shows may be subject to a 50% service charge.

For mobile services, we require access to water and electricity at the service location. If these utilities are not available, additional fees may apply for generator and water tank usage.

Payment Terms

Accepted Payment Methods

We accept cash, credit cards (Visa, MasterCard, American Express, Discover), and digital payments including Apple Pay and Google Pay. Payment is due upon completion of services unless prior arrangements have been made.

Pricing and Estimates

All pricing is subject to vehicle size, condition, and specific services requested. Estimates provided are based on standard conditions. Additional charges may apply for excessively dirty vehicles, pet hair removal, or other specialized cleaning requirements.

Package Deals and Promotions

Package deals and promotional pricing are subject to specific terms and may not be combined with other offers unless explicitly stated. Package services must be used within 12 months of purchase date.

Service Standards and Warranties

Quality Guarantee

As a Ceramic Pro certified installer with a 5-star Google rating, we stand behind our work. If you are not satisfied with any service, please contact us within 48 hours for resolution. We will re-perform the service at no additional charge if quality standards were not met.

Ceramic Coating Warranty

Ceramic Pro coatings come with manufacturer warranties ranging from 2 years to lifetime, depending on the package selected. Warranty terms require proper maintenance and periodic inspections as outlined in your ceramic coating care guide.

Paint Protection Film

PPF installations include manufacturer warranties against defects, yellowing, and peeling. Warranty coverage varies by product and is subject to manufacturer terms and conditions.

Liability and Vehicle Safety

Vehicle Inspection

All vehicles undergo a pre-service inspection to document existing damage or concerns. Customers will be notified of any pre-existing conditions before service begins. We are not responsible for pre-existing damage, wear, or mechanical issues.

Liability Coverage

Smart Details Auto Spa & Supplies carries comprehensive liability insurance. Our liability is limited to the cost of services provided. We are not responsible for indirect damages, loss of use, or consequential damages.

Personal Property

Please remove all personal items from your vehicle before service. We are not responsible for lost, stolen, or damaged personal property left in vehicles during service.

Key and Vehicle Security

Vehicle keys will be secured during service. For mobile services, customers may remain present or provide secure key exchange instructions.

Environmental and Safety Policies

Eco-Friendly Practices

We use biodegradable products whenever possible and follow all local environmental regulations for water usage and chemical disposal. Our waterless and low-water washing techniques help conserve this precious resource.

Chemical Safety

All products used are professional-grade and applied by trained technicians. Some services may require vehicle ventilation time before use. We will inform customers of any special requirements or recommendations.

Weather Policies

Exterior services may be postponed due to rain, extreme heat, or other weather conditions that could affect service quality. Customers will be contacted to reschedule at no additional charge.

Service Location Requirements

For mobile services, we require a safe, level surface with adequate lighting. Services may be declined if location conditions pose safety risks to our team or your vehicle.

Dispute Resolution and Contact Information

Customer Service

We are committed to customer satisfaction and will work diligently to resolve any concerns. Please contact us at (424) 237-0913 or through our website contact form for any service-related issues.

Dispute Resolution

Any disputes will first be addressed through direct communication with our management team. If resolution cannot be reached, disputes may be subject to binding arbitration under California state law.

Terms Modifications

These terms and conditions may be updated periodically. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of updated terms.

Governing Law

These terms are governed by California state law and the laws of Los Angeles County. Any legal proceedings must be conducted in Los Angeles County courts.

Last updated: [Current Date]

For questions about these terms and conditions, please contact Smart Details Auto Spa & Supplies at (424) 237-0913.